FAQs
What is SafeSwap?
SafeSwap is a New Zealand-based platform designed to reduce the risk of scams in peer-to-peer transactions. It allows users to check accounts for flags, submit suspicious accounts, and trade with confidence.
How does the Account Checker work?
The Account Checker lets you search for accounts in our database to see if they’ve been flagged by other users. Simply enter the account details, and we’ll show any reported issues.
What does it mean when an account is flagged?
A flagged account has been reported by users for potentially suspicious or fraudulent activity. Each flag includes evidence provided by the reporter.
How do I flag an account?
Visit the “Flag an Account” page, fill out the required details about the suspicious account, and upload any supporting evidence.
What kind of evidence can I submit when flagging an account?
You can upload screenshots, payment confirmations, chat logs, or any other relevant material that supports your report.
Is my identity kept private when I flag an account?
Yes, your identity remains anonymous to other users. SafeSwap ensures your privacy while contributing to the community.
Can I remove a flag from an account I submitted?
If you’ve made a mistake or have new information, you can contact us to review and potentially remove the flag.
How accurate is the information in the database?
Our database relies on user submissions, so the accuracy depends on the evidence provided. We encourage users to submit truthful and complete information.
Does SafeSwap guarantee scam-free transactions?
While SafeSwap reduces the risk of scams, we cannot guarantee scam-free transactions. Always use caution when trading online
Is SafeSwap free to use?
Yes, SafeSwap is free for all users. Simply create an account to access the full range of features.
What should I do if I think I’ve been scammed?
If you’ve been scammed, report the account to SafeSwap and consider contacting local authorities or consumer protection agencies.
How does SafeSwap protect my personal information?
We use encryption, anonymisation, and strict data handling policies to ensure your personal information stays secure.
Can flagged accounts dispute reports?
Yes, flagged accounts can contact SafeSwap with evidence to dispute or resolve a flag. We aim to ensure fair handling of all disputes.
Can I use SafeSwap for transactions outside New Zealand?
While SafeSwap is designed for Kiwis, you can still use the platform to check or flag accounts from international transactions.
How do I contact SafeSwap for help?
You can reach us through our Contact Us page. We’re here to assist with any questions, concerns, or issues you may have.